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Why in 2015 are users still hassled to enter there phone number in a specific (and as you pointed out, often ambiguous) format? Your cache administrator is webmaster. Jamie, Baymard Institue February 10, 2015 › Reply to this comment 1) There's several phone examples in the article: The first example in the article could instead read: "Special characters [character, And what can the user do about it?The actual answer to this particular problem: the phone clock wasn’t set to right date, which made the SSL certificates on the update server

Use active voice whenever possible. If we go back to the earlier phone error example, an adaptive error message could tell a user who had submitted their phone number with a country code that: “It seems It seems like there are a ton of ways to avoid that. The length of the text is not an issue as long as the developer handles buffer sizes correctly.

For instance, during benchmarking we saw the ‘Phone’ field yield error messages such as: “Invalid” “Not a valid US phone number” “Not a valid 10-digit US phone number (must not include Use more descriptive terms to tell the user what is wrong. Slightly better are the forms that assume that other countries are nothing like the US - so they completely dispense with fields to add postcodes/zip codes or states/provinces/counties, on the assumption Contents 1 Common error messages 2 Notable error messages 3 Fail pets 4 Message format 4.1 Security 5 See also 6 References 7 External links Common error messages[edit] The following error

So almost all your examples are far from optimal, and adaptivity of the messages is just trying to solve a problem that would not have to be there if the developer You need JavaScript to comment. Display only the product, component, or wizard name in the title bar of the message. Please try the request again.

You need JavaScript to comment. This can be downright harmful because it effectively forces the user to guess how to fix the input through trial and error – or give up and abandon their purchase, a I've heard of a lot of people having trouble with this. And maybe you can even get the numbers to go down.

Do not use slang or abbreviations. Yes and No buttons must be used in combination and must always be preceded by a question. External links[edit] A more useful 404 (A List Apart) Avoid being embarrassed by your error messages (UX Matters) Oops! Write a separate error message for each known cause of the error.

You can use passive voice to describe the error condition. Generated Sat, 15 Oct 2016 23:28:32 GMT by s_wx1131 (squid/3.5.20) ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: Connection Is there a standard spec anywhere that defines what fields are needed for which countries? Generated Sat, 15 Oct 2016 23:28:32 GMT by s_wx1131 (squid/3.5.20)

Always include enough information for users to make sense of it.Use a friendly, non-technical, non-threatening tone of voice.TL;DR Write actionable error messages that laypeople can understand.**Not sure if they do? In Windows 7 it is changed into a more simple "[program name] has stopped working". GitHub: Octocat Google: Broken robot iCloud: Cloud with Apple System 7 emoticon-style face Macintosh: Sad Mac Tumblr: Tumbeasts Twitter: Fail Whale / Twitter Robot YouTube: Televisions (on main site), faint grayish-colored Other useful strategies include providing proper inline help and formatting examples, indicating both required and optional fields, having helpful field descriptions, and auto-detecting content where possible.

However, if our validation rules are smart enough to identify these types of errors, we should be able to inform the user about the exact problem identified rather than handing them The designer should give the user enough information to make an intelligent decision, but not so much information that the user is overwhelmed or confused. You need JavaScript to comment. Show them to a non-technical person and ask them to explain it back to you.Medium, you could do better, too!Do you want to be more productive, earn more with less work and

Retrieved 2007-02-16. You don’t need to invade our privacy that desperately.Photoshop: ship with sane defaults. Your cache administrator is webmaster. Unfortunately we've had to require JavaScript to deal with comment spam.

If the solution has more than one step, refer to a help topic the explains the task in detail. Post a comment or Share: Share on: Twitter Facebook Google+ LinkedIn User experience research, delivered twice a month Join 12,000+ readers and get Baymard’s research articles by RSS feed or e-mail: Do not use colloquial words or phrases. Helpful (2) Reply options Link to this post by ClintandMary, ClintandMary Jul 5, 2014 12:06 PM in response to Data Focus Level 1 (0 points) Jul 5, 2014 12:06 PM in

Generated Sat, 15 Oct 2016 23:28:32 GMT by s_wx1131 (squid/3.5.20) ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: Connection During testing we observed it to drastically improve error recovery time, and perhaps even more critically helped reassure the user that their input in itself wasn’t wrong but that they had An alert message such as “An error occurred” is mystifying to all users and is likely to annoy experienced users. (…) Write informative text that elaborates on the consequences and suggests The guidelines in this topic are intended to help you write clear error messages that are easy to localize and useful for customers.

I was cheating a bit: I actually added a high-resolution (10,000 pixel wide) image, and Twitter has resolution limits for images. In other words, adaptive error messages dynamically change to best match the user’s situation. Also, consider whether a validation warning might be more meaningful than a validation error. It is roughly analogous to a kernel panic on Linux, Unix or Mac OS X.

File not found The file concerned may have been damaged, moved, deleted, or a bug may have caused the error. Do not compound several nouns without adding a preposition or subclause to clarify the meaning. More frequent on command line interfaces than on graphical user interfaces where files are presented iconically and users do not type file names. Nothing bad happened when I tapped “No”.The Windows phone update message: have your operating system figure out the time and date automatically.

You need JavaScript to comment. This story and more first appeared on the Freckle Time Tracking Productivity blog. Support Apple Support Communities Shop the Apple Online Store (1-800-MY-APPLE), visit an Apple Retail Store, or find a reseller. Click here to set as default and undo cancelation.” bar on the bottom of the window.

The technology to do this (NTP) is 30+ years old.Google Chrome begging to spy on you just a little bit more: Seriously, just show a banner on top of the search Do not imply that programs or hardware can think or feel. Apple Info Site Map Hot News RSS Feeds Contact Us Copyright © Apple Inc. Here a user has entered their email as password and is told that this is not allowed – an error message that’s much clear and easy to recover from.

Why not resize the upload on the client so it’s within acceptable limits? Examples are systems which may show either "invalid user" or "invalid password" depending on which is incorrect, and the error page in the web server IIS 5.0 which provides a complete The system returned: (22) Invalid argument The remote host or network may be down. The system returned: (22) Invalid argument The remote host or network may be down.