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general error message West Baden Springs, Indiana

The less lucky case is that you at least can grep the entire source code and find the place where the program crashed. Radius of Convergence of Infinite Series How to deal with sewage on a map with no water anywhere Why does this execution plan have Compute Scalars? Maybe the user can do it much easier? For generic error messages, you can't do much about the first point, but you can do something about the other two.

But there is a good deal of discussion and research about it. share|improve this answer answered Nov 20 '08 at 17:30 Quibblesome 17.7k84688 add a comment| up vote 2 down vote Error messages are for end users and also for those who have When it doesn't work, he or she only cares about its effect on what they are trying to do. Speak like a human, and be a consistent extension of the personality of the rest of the application.

Be polite. I think these are important, in general: Time-stamp Severity level what went wrong Answer the questions "do I need to take action?" and "if so, what action?" dev-level detail (not prominently, Not use words that confuse the average user. that contains lots of references about the topic.

Programmers please avoid ORs in error messages. Linked 0 Does a program need to respond straight to the point or politely? 466 Should error messages apologize? 13 What will be the Best notifications and error messages? 19 Recommendations Finally, requirements for support developer messages: Wants simple mental model for using your code Expects your component to “just work” Wants useful information when it doesn’t work. There are three essential functions to error messages: 1.

I personally prefer a log file for this instead of an error message. Message: Identified, not updating CI, now finished No match on any of the CI Identifiers. well geeks for lack of a better word, who understand that stuff happens, especially in a tech world. Please check that the file is not already opened by another program and try again." If there are additional details that would scare the user such as an error number or

asked 3 years ago viewed 35211 times active 1 year ago Get the weekly newsletter! Which when you have neither a username or a password is half the battle. Tells the user what went wrong – again this is balanced between generic and specific. It could also be due to a ‘bad clip' and for this I'll pass you on to Larry himself.

share|improve this answer edited May 3 '13 at 22:30 eleanor.mal 1,2451024 answered May 3 '13 at 21:09 Michelle Chen 11 1 Welcome to UX.se! Make you feel like there is something that you can do about it. Please try again in about 10 minutes, sorry for the inconvenience" share|improve this answer answered Feb 19 '14 at 22:44 tripelle 563 add a comment| Your Answer draft saved draft It's too late... –MrBoJangles Jul 7 '11 at 22:16 add a comment| up vote 12 down vote Do you mean user-facing or in a log file for admin/dev staff?

What is the first movie to show this hard work message at the very end? What do I do when two squares are equally valid? Check that the MIS Server service is running with the correct credentials and has access to the target device.To check this, run the following command from the command prompt on the You can always go back and simplify it later.

You will be constantly editing your thoughts to ensure the message stays small, and at some point you will become blocked. Any examples of error messages, good or bad, are welcome to make the point. Google chrome uses a generic error: " Google Chrome quit unexpectedly." - Ignore, Report or Reopen. In my opinion, error messages should only appear if the program is in doubt about what to do.

Another tip (in general) is to answer the 5 W's (who, what, ... Squirrels will be prevented by the General Prevention Framework instead." There is a difference in the severeness. Step 4: Re-test your printer.  Was this information helpful?Please let us how we could improve this information.This solved my issueThis is relevant but did not solve my issueThis information is irrelevant Error Message Advice (for asynchronous/background tasks) Generic/vague error messages to pass to spammy users?

Here is a study on Computer Apology: The Effect of the Apologetic Feedback on Users in Computerized Environment [PDF]. up vote 36 down vote favorite 19 While this is more of a written language issue than a coding one, it is something that programmers must do in circumstances where copy Follow Me twitter vimeo rss linkedin facebook Top posts Free Film LUTS for Editors, DITs and Colorists Affordable Colour Grading Monitors Film Editing Keyboards, Mouse, Controllers and more Twitter Tips for or Damn gerbils have stopped running again!

Please rate your experience on this site. share|improve this answer answered Nov 20 '08 at 18:29 cciotti 6601714 add a comment| Your Answer draft saved draft discarded Sign up or log in Sign up using Google Sign There are some relevant quotes from these studies and other articles and research papers in this answer on ux.stackexchange. share|improve this answer answered Oct 11 '08 at 21:59 pookleblinky 51111023 add a comment| up vote 1 down vote There can be a few different contexts here to note(though I'm sure

explain required formatting on data entry fields). Or examples of where that is currently in use? –eleanor.mal May 3 '13 at 22:46 add a comment| up vote 2 down vote The best error message is always about context, Example: "Sorry, the file could not be opened. To work around this limitation, run the Solaris discovery with root credentials.

Animal Shelter in Java How do I say "best practice" in Esperanto? Something went wrong." - Send error report to help us improve your experience "The application has encountered an unknown error." - Send error report for diagnosis. For example we have two directions for initialisation issues. share|improve this answer answered Nov 20 '08 at 17:58 community wiki JB King add a comment| up vote 0 down vote From the users' prospective.

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