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Ashley Lane August 28, 2015 22:12 If you are logged into Miva Merchant and attempting to update on the Order Fulfillments Settings page, and you notice the following error: Fatal Error Batch and export all orders to a flat file. Then in the Miva Administration go to Store > Store Name > Payment Configuration > CyberSource ICSv2 Payment Services > Click Generate Certificates. that contain 1000 lines each.

The following error was encountered: Failed to read SMTP status: Solution: Follow the information from the Solution above. Finally, look at the mail log (/var/log/maillog) to see what is happening when Miva attempts to send out the e-mail. If you are successful, you can further troubleshoot by looking for any specific modifications made to the 'item', such as a custom Global Header that needed a query to be rewritten. Check what e-mail address the Merchant Notification and Customer Confirmation e-mails are going to (Expand Stores > Expand Store Name > Order Fulfillment Configuration).

Ensure that these paths are absolute. Navigate to Modules underneath Global Settings. 2. Submit a request Sign in ShipStation Selling Channels General Selling Channel How-To Why am I getting a Fatal Error on my Miva Merchant Order Fulfillment Settings page? Solution: Make sure you can connect to Mysql.

If so, uncheck it and click update. Error: Configuration Error: mivaroot is not defined. Error: Cannot authorize payment - No such file or directory Solution: Contact CyberSource to have the certificates cleared on their end. Miva will handle files around 1000 lines without trouble.

You can also use the -b option (for bytes) to split the file into a specified size of multiple files. If you are unsure about any of the information below, please contact technical support for assistance in fixing your Miva Merchant installation. Usually this error is preceded with "Fatal error". Errors: Unresolved call to external function, etc.

Get the latest version of the module by going to Settings in your ShipStation account and Stores > Add a New Store > Miva Merchant and in step 1, download the Check the location of the Miva directories in /var/www/html and ~/htsdata (make sure they're where they should be. (Example: ~/htsdata/Merchant5; /var/www/html/mm5). [email protected] or 866-284-9812 ext 3 for support. (47 vote(s)) This article was helpful This article was not helpful Help Desk Software by Kayako fusion Miva Merchant Troubleshooting Guide The purpose of LeaderShop Main PageAll prices subject to change and given in U.S.

The following error was encountered: Error connecting to '[email protected]' (or just 'yourdomain.com'): Error looking up '[email protected]' The Merchant Notification Email could not be sent at this time. Common Errors Error: The Customer Order Confirmation Email could not be sent at this time. Also, ensure that test e-mails will go through to the e-mail address Miva is attempting to send to. Some users have also indicated they needed to either uncheck or check the 'Add Angle Brackets to Email Addresses' box.

Error: Trouble importing flat files - "Proxy Error" Solution: Miva will always respond that you need to split the file. The following information may assist you in determining the cause of the error: Error Code: MER-ADM-00001 Description: Unknown ErrorAction = UCSTScreen = CUST ==================================================================================================== To fix this: Check 'System Extension Settings' Orders are not importing from Miva Merchant What information is communicated between ShipStation and my Shopping Cart Elite account? Please use the MIVA Merchant Setup script to initialize the required data files.

Please contact the server administrator: [email protected] Solution: Ensure the paths to the htsdata directory within mivavm.conf or miva.conf are correct. Each of those files would then need to be imported. Then setup a forwarding rule to have that local e-mail address forward to the e-mail address listed within the Miva Administration. If this is a Miva 4 store, make sure .dbf files are within ~/htsdata/Merchant2 and .mvc or .mv files are within /var/www/html/Merchant2.

Copyright 1998-2013 LeadershipNow / M2 Communications All Rights Reserved Solution: Any error that says "Unresolved call" to any file means there is an issue with a path within the Miva configuration file or there is a missing file that the Submit a request Related articles How do I connect my MivaMerchant 9 store to ShipStation? Your shopping basket is currently empty.

Select "Update" here. The following error was encountered: Failed to read SMTP status: The Merchant Notification Email could not be sent at this time. The following error was encountered: Error connecting to '[email protected]': Error looking up '[email protected]' Solution: Ensure that you have the mail server within the Miva Administration (Domain Settings > Site Configuration) is Error: Runtime error in features/prv/prv_ad.mvc @ : Line 3474: MvDO: Unable to open '/username/Merchant2/4.19/lib/util.mvc': No such file or directory Solution: An error similar to that can be fixed by removing the

Unfortunately, this is the best response received from them. Please refer to http://www.error1002.com/sgs_errors.php for information on these error codes. Delete all shopping baskets Pack Data Files Error: UPS shipping options showing multiple times. You can resolve this by removing the Miva 'items' one by one that are assigned to the page they're attempting to modify.

It is commonly a result of modifications made to either the page or Miva 'items' used by the page and those modifications are not compatible with an update made to the The Miva 'items' can be seen by clicking the Items link when viewing the page inside the Miva Administration. Error: The Customer Order Confirmation Email could not be sent at this time. The main one to look for is the builtins directory (MvCONFIG_DIR_BUILTIN).

Select upload, and then Add on the main page. After removing the item, you can attempt to modify the page. Error: MIVA Merchant has not been initialized. However, if you continue to have trouble you can use the split command to split the files quickly and import them.

Many of these solutions can be performed through your Site Manager and File Manager, but some more advanced problems will require a good understanding of SSH. Error: MIVA Merchant has encountered a fatal error and is unable to continue. This can be done by checking the file in Microsoft Excel. Check ~/htsdata/CyberSource to see the certificate files.

Search for 'ShipStation' in the top right, and select "Edit." 3. This can be done through the Site Manager by installing the most recent version of Miva Empressa under the E-commerce site applications. Sometimes, Miva will attempt to deliver the e-mail locally and thus the errors since that user didn't exist locally (Please keep in mind this doesn't happen with all Miva installations). This message is also common if you use a test credit card and have Miva set in test mode.

The following is how the split command can be used: split -l 1000 currentfile.txt newfile.txt That will split the file currentfile.txt into a set of files such as newfilea.txt, newfileb.txt etc. Another option would be to disable specific modules in use by the items, and test the page after disabling modules one by one. Then you can get the default ups.mvc file from: ftp://ftp.miva.com/support/UPS_5.04. Error: Corrupt libmivaconfig.so or mivavm.

This error is normal and should not show when Miva is not set in test mode within the specific module under Payment Configuration. If you have setup a custom MX record, setup a sticky host and ensure that you have removed all local e-mail addresses and forwarding rules.