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Chat with an Ambassador Support Resources Error & Status Code Search Repair and service center Manuals and warranty info Post on the Community Support Forums Contact Us Contact Us Would you See details > 1 Share this page Xbox Support Xbox One Xbox 360 Xbox on Windows 10 Games Billing Error messages and codes Microsoft account balance Payment and purchases Prepaid codes Another profile has signed in. Do you have a balance due on your Microsoft account?

Chat with an Ambassador Provide feedback for this topic Yes No 255 characters remain. We won't give up and neither should you. Status code: 80153021. On what device are you getting the error?

Try this community option, below. Select Billing info, and then follow the steps to review your billing information. Sometimes there can be a delay at the retailer when activating. These solutions are based on the most common error messages received when trying to redeem a prepaid code.

Contact the store and have them activate the card All codes must be activated at the point of sale in order to be used on Xbox Live. See details > 1 Share this page Xbox Support Xbox One Xbox 360 Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live Chat with an Ambassador Support Resources Error & Status Code Search Repair and service center Manuals and warranty info Post on the Community Support Forums Contact Us Contact Us Would you Was the prepaid code already redeemed on a different Microsoft account?

Important Prepaid codes cannot be used or activated if your Microsoft account is suspended or has a balance due. On your Xbox One console, go to Settings, and then Account. If a solution doesn't work, go to the next one. Try again later. 8015190E Scenario 2: Sign in status changed 8015190E These messages may mean one of the following: There's a temporary problem with the Xbox Live service.

On a computer, go to Services & subscriptions in your account. THIS ISSUE SEPARATE ISSUE Share this page Xbox Feedback Support Photosensitive Seizure Warning Code of Conduct Fans Xbox Wire For Developers Games [email protected] Windows 10 Jobs Designed for Xbox English (United Yes No Thank you for your feedback Thanks for your feedback! To protect your privacy, please do not include contact information in your feedback.

Xbox App Error 0x406 Try installing the Xbox Identity Provider www.microsoft... Solution 3: Delete your profile and clear your cache Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor. See the Xbox 360 NAT Error Solution for help opening network ports. Did you type the code correctly?

THIS ISSUE SEPARATE ISSUE Share this page Xbox Feedback Support Photosensitive Seizure Warning Code of Conduct Fans Xbox Wire For Developers Games [email protected] Windows 10 Jobs Designed for Xbox English (United See details > 1 Share this page Xbox 360: I get an error message when I test my Xbox Live connection Your Steps Xbox 360: I get an error message when Common reasons why you can’t redeem a prepaid code The status of your Microsoft account can cause issues when you’re redeeming a prepaid code. Solution 3: Update your billing information Make sure your billing information is up to date.

THIS ISSUE SEPARATE ISSUE Share this page Xbox Feedback Support Photosensitive Seizure Warning Code of Conduct Fans Xbox Wire For Developers Games [email protected] Windows 10 Jobs Designed for Xbox English (United Error 80072EF3 occurs when signing in to Xbox Live Learn what to do if you see error 80072EF3 when you’re trying to sign in to Xbox Live. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.) Select Clear System Example For “E305 00000000 80000001,” search for “E305.” If the error code is 24 digits long, try searching on the last 8 digits.

Related Issues Learn about gift cards and prepaid codes for Xbox How to redeem an Xbox prepaid code How to manage your child’s Xbox subscription How to cancel your Xbox subscription If the test works, you're connected. If there are any issues here, try to redeem the prepaid code later: Purchase and Content Usage: up and running 2016-10-15T03:26:20.9446769+00:00 Unable to redeem a 25-character prepaid code on Xbox One If you receive this error message, wait 24 hours and try again.

See details > 1 Share this page Xbox Support Xbox One Xbox 360 Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live Settings Settings All Recent Unanswered Topic Date Replies Sticky Please Read: Do not post Xbox Live, Game, DLC Codes in the forums... LOCKED Latest post by Kiesey 6 Mar 2015 Try this community option, below. If you see any alerts here, wait until the service is up and running and try again: Purchase and Content Usage: up and running 2016-10-15T03:26:34.6266854+00:00 Error messages without an error code

To protect your privacy, please do not include contact information in your feedback. You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code. Get help from the community Ambassador chat Chat one on one with a fellow Xbox User who wants to help. Select Storage.

Error messages with an error code If you receive an error message with an error code when you’re redeeming a prepaid code, use the Error & status code search page to Error 80070570 occurs when downloading content from Xbox Live on Xbox 360 Learn how to fix error code 80070570 so you can download content from Xbox Live on your Xbox 360 If the card does not work 24 hours after purchase, take the card back to the retailer along with your proof of purchase and ask them to activate it. Is your prepaid code intended for Xbox?

Get help from the community Ambassador chat Chat one on one with a fellow Xbox User who wants to help. You can't access some Xbox features because of a network configuration issue. Get help from the community Ambassador chat Chat one on one with a fellow Xbox User who wants to help. If you have correctly entered the code, try redeeming the code online at Redeem Code.

This code cannot be redeemed under your current membership type If you receive this error message, use one of these methods to check your subscription type: On your Xbox 360 console, Solution 3: Change the IP address on your console To do this, see How to configure wireless network settings on your Xbox 360 console.